Frequently Asked Questions
PROFILE INFORMATION
Your account numbers can easily be found on a recent invoice. See below image for specifics on where it is located.
You can associate as many Payer account numbers as you need. There is no limitation.
You can fully manage the accounts associated to your profile on the Accounts page.
You can request to have accounts added to your profile at any time on the Accounts page. Click here to go to that page.
You can request to have accounts removed from your profile at any time on the Accounts page. Click here to go to that page.
You can request account name or address changes at any time on the Accounts page. Click here to go to that page.
You can set up as many users as needed. Users can self-register on the sign in page by clicking on the "Click here to Register" link.
myCintas offers a nickname feature that will help personalize and improve your experience. You can assign nicknames to your service Sold To account numbers on the Accounts page.
QUESTIONS ABOUT BILLING
You can make payments through myCintas Billing using your bank account and routing numbers. Credit card payments are not currently available on the site.
When a payment is submitted on the myCintas site, the funds ARE NOT immediately deducted from your account. The funds will be removed from your account once they have been fully processed by your financial institution. This process typically occurs within 2 business days.
A "Download PDF" link will be visible under the invoice, statement, and credit numbers if a PDF image is available for download. If you click the link and an image does not appear, please try back later or request the image you are looking for by clicking here to contact a Cintas Representative.
Statements are available after the 5th day of the month.
Yes, you can receive paper billing statements via mail and be enrolled in myCintas. You also have the option to download your billing statement directly from the myCintas site or you can opt in to receiving them via email. Either way, you can get a paper statement.
You can add a bank account on the Payment Preferences page. Click here to go to that page. Once you are on the Payment Preferences page, click the button that reads "ADD BANK ACCOUNT".
You can remove a bank account on the Payment Preferences page. Click here to go to that page. Once you are on the Payment Preferences page, click the button by the bank account that you want to remove that reads "REMOVE".
To view your credits: A list of your available credits can be found on the Available Credits page. Click here to get to that page. If you do not have credits on your account, nothing will be displayed on the page.
To apply your credits: Your credits can be applied during the payment process. When you are making a payment, you will see an option to apply your available credits. If you do not have credits available, this step will not be visible.
On the Invoice Summary page, click one of the "PAY AMT" buttons to pay the amount shown. Click here to get to that page. You will have the option to pay with any of your preferred payment methods, including applying credits if available.
You can select any open invoice on the Invoice Summary page and then click the "PAY SELECTED" button. This will take you through the step by step payment process.
Yes, you can set up Autopay on the Payment Preferences page by clicking the "SET UP AUTOPAY" button. Click here to get to that page. Autopay can be set up on weekly or monthly frequencies. There is also an option to set a "not to exceed" payment threshold so you can easily control the amount deducted every month.
Yes, as you are going through the payment process for your selected invoice(s) you will have an option to schedule a payment date of up to 30 days ahead.
To cancel a scheduled payment, search for the invoice on the Invoice Summary page and under the "Status" column click the "Scheduled Payment" link. Click here to get to that page. This will pop up a new window providing you with the details of your scheduled payment and an option to cancel. To cancel, click the "CANCEL TRANSACTION" button.
You can pull your invoice summary detail into a spreadsheet at any time by clicking the spreadsheet icon on the Invoice Summary page.
All open invoices will be listed on the Invoice Summary page. You can use the search and calendar features to help locate a specific invoice.
QUESTIONS ABOUT SITE NAVIGATION
To reset your password go to the myCintas sign in page at www.cintas.com/myaccount
and click the "Forgot Password?" link. The link
will ask you for the email you set up as your username. Once
submitted and verified, an email will be sent to you with
a link to prompt you to change your password.
If, for any reason, you need to deactivate your myCintas user profile, please
click here to contact a Cintas Representative. Please let us know the reason you would like to deactivate your account and let us know if there is anything we can do to help improve your myCintas experience.
Your first name, last name, phone number and username/email
Your 8 digit account number
Account zip code
Account name
Reason for deactivating
To ensure all myCintas information is kept accurate and confidential,
we are not able to provide you with the previous user's
login credentials. However, if the user's account needs
to be deactivated, please refer to the question above detailing
how to deactivate the account. If you need additional assistance,
please click here to contact a Cintas Representative.
The name on your profile can be changed on the Profile Settings
page. Click here to get to that page. Once you are on this
page, click the "User Profile" section to edit
your first and/or last name.
You can see the list of accounts associated with your profile on the Accounts page. Click here
to get to that page.
ACCOUNT ACTIVITY
Only messages and service requests that have been submitted on
myCintas are visible on the Account Activity page. These
can be submitted from multiple pages on the site.
On the Account Activity page, you can filter your messages and
service requests by "In Progress" and
"Closed" statuses.
This is a unique number given to every message and request you
send us on myCintas. The ID matches the customer service ticket ID that was opened in our back-end customer service system. It can be used to help easily reference your ticket at any time.
HOME PAGE
This is where you can quickly view a summary of any recent activity
that has occurred on myCintas.
Depending on your account access, you can view activities related
to: Account Changes, Approvals, Billing, Profile Management
and Registration.
MYCINTAS SUPPORT
Cintas is always happy to help you if you cannot find what you
need. You can call your local Cintas office or
click here to submit a message to a Cintas Representative.
You can always contact your local Cintas office. You can also
communicate with us in a variety of ways on the myCintas
site.
You can communicate with Cintas by clicking on any Send Us a
Message or Create New Request link.
Yes, click the "ADD ATTACHMENT" button on the Send Us a Message page.
Yes, you can view submitted messages at any time on the Account Activity page.
Yes, your Service Representative can see myCintas request information at any time on their handheld device.
Please click here to contact a Cintas representative.